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Customer Service

Registration & Sign In

Registering on ShopGretchenChristine.com isn’t required to explore the site and make purchases, but it will allow you to take advantage of a number of benefits. Not only is shopping and check out made easier as a result of registering, but the more you use the site, the more personal and convenient the experience will become over time. Registering also allows you to maintain an account with us. Return customers enjoy a saved address book, the ability to review order history and the ability to easily edit billing and shipping information.

Forgot Your Password?

If you have forgotten your password, you can have it emailed to the address listed on your account. Simply go to the log in page and click on the forgot your password link. Your password will then be emailed to the address on file.

If you are still having trouble, please contact customer service. Click here.

Sales Tax
ShopGretchenChristine.com is required by law to apply sales tax to all orders shipping in California. Sales tax is determined by the customer's ship to address and is automatically added to the order.

Please note that international shipping will be billed after the product has been purchased.

Order Confirmation Emails
Immediately after you have placed your order at ShopGretchenChristine.com,  you will receive an email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records.

The order confirmation email includes your order number (the same number that appeared on our Web site after successful submission of an order), the details of the products and corresponding prices and your ship to and bill to information.

Order Changes and Cancellation
Once you have placed an order with ShopGretchenChristine.com, we are NOT able to make changes or cancel any orders.

Returns and Exchanges
We hope you love your new ShopGretchenChristine.com products. Due to the custom nature of some of our products some items are FINAL SALE, so please review carefully the return policies before you purchase. If you would like more information before you buy please feel free to contact us with your questions. Click here.

Contact Us 
If you have any further questions regarding ShopGretchenChristine.com returns, exchanges, refunds, products, or suggestions to make your shopping experience better please contact customer service between 10 a.m. – 5 p.m. PST (Pacific Standard Time) Monday through Friday through email at shopgretchenchristine@gmail.com  Click here.

Please note that ShopGretchenChristine.com customer service is not available Saturday or Sunday and unfortunately we do not have a phone number at this time for customer service. Please allow 24 - 48hrs for a response. If for some reason you have not gotten a response please send your again as it could of gone into our spam folder. Thank you very much for being a loyal customer.

Please send all returns, fan mail, or correspondence to 

3419 Via Lido #144 Newport Beach, Ca 92663

 

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